Help & Support

ERMS FAQs

• How can my practice gain access to ERMS?

  ERMS currently integrates with

  • MedTech 32
  • Medtech Evolution
  • Indici
  • My Practice
  • Profile for Mac
  • Profile for Windows
  • Expect
  • MMPO/TIAKI

  If your practice uses one of these, contact your local ERMS Service Desk to get this enabled.
  
  If you don't use a PMS, you can use ERMS Online standalone. Simply follow the Registration Process.

• When I launch ERMS I see an "ERMS error - Unable to connect to ERMS". What should I do?

  Contact your local ERMS Service Desk for advice on installing a security certificate.

• I need to install my certificate. How do I do this?

  For Windows
  
  To install a certificate:

  1. Log into the computer as the relevant user.
     
  2. Open Windows Explorer and browse to the certificate files, for example C:\Shared Files\ERMS-Install.

     (where C: is the shared drive that the files are saved in your Medical Practice)
     

     
     
  3. Double-click Password.txt to open it. Copy the password in this file.
     
  4. Double-click the Site Certificate file, for example:
     
     
  5. Install the certificate:
     • Click Next.
     • Click Next.
     • Paste the password copied above.
     • Click Next.
     • Click Finished.
       
  6. If ERMS was open prior to installing the certificate, close the ERMS window and reopen it.
     

  For MacOS

  A certificate needs to be installed for each user on each computer to access ERMS.

  1. Log into the computer as the relevant user.
     
  2. Open Finder and browse to the folder where the certificate files have been saved:
     Example: C:\Shared Files\ERMS-Install
     
  3. Double-click Password.txt to open it. Copy the password in this file.
     
  4. Double-click the Certificate file.(.pfx file), select ADD
     (to add the certificate to the login Keychain)
     
     
  5. Enter the password, Ok
     
  6. Open the Keychain, click on Certificates
     
     
  7. On each of the 3 certificates(as shown above)–go to Get Info and click on Trust (by clicking on the arrow on the left) and change the certificate use options to Always Trust
     
     
  8. Highlight the practice certificate, right-click and select New Identify Preference.
     Enter these URLs:
     https://erms/srphc.health.nz
     https://erms/srphc.health.nz/
     https://erms/srphc.health.nz/referralforms
     https://erms/srphc.health.nz/referralsforms/
     Then ADD
     
     

  Open Profile and Launch ERMS

• Why or when do I need to install a digital certificate?

  To keep patient data secure, an ERMS certificate (issued to the Medical Practice) needs to be installed for each general practitioner on each computer that they use to access ERMS.

  Install the certificate if:

  • a new general practitioner comes to the practice (e.g. a locum)
  • a general practitioner uses ERMS on a computer that they have not used it on before
  • there is a new computer to the practice or a new computer that is used with ERMS
  • the current certificate expires and needs replacing

• I sent a request by mistake. Can I remove this from the history in ERMS?

  The request can be cancelled and will show in ERMS history with "cancelled" status.

  To cancel a request sent in error, contact:

  • the referred service provider to advise them of the error.
  • your local ERMS Service Desk and ask them to cancel the request in ERMS.

• What do I do if a request has not been received?

  Check the delivery method and status in ERMS history or sent referrals:

  • If the referral status is "Delivered", double-check with the service provider that they have not received it.
  • Otherwise, contact your local ERMS Service Desk.

• Can I resend a request?

  At the moment, you cannot directly resend a request that has already been delivered. However, you can ask that a request be resent via your local ERMS Service Desk.

• Why is a new GP/nurse not showing in ERMS?

  If you have a new provider at your practice, they may not automatically show in ERMS. Please check:

  • the correct NZMC or NZNC has been entered on their staff set up in the practice management system.
  • the certificate has been installed on their computer.
  • an ERMS icon is added to their toolbar in the practice management system.

  Contact your local ERMS Service Desk if you are still having issues with a new user.

• Why can’t I paste my most recent consult notes?

  Before launching ERMS, ensure you have saved or saved and closed your current consultation/encounter screen. Refresh the current ERMS form or reopen ERMS to see the consultation/encounter is now in the list available to be added.

• Can I send the same request to more than one provider?

  We're afraid not.
  Each provider requires a separate request.

• How do I find the right form in ERMS?

  A search function is available on the front page of ERMS which provides search results on Referral types, People and Providers. HealthPathways will also provide instructions on referral types and requirements to complete a referral.

  Click on the link for instruction on how to search for a form in ERMS.

• Can I check the triage outcome in ERMS?

  • Triage outcomes and comments are viewable on ERMS history, see Check Delivery Status.
  • You can also view status updates in your Patient Inbox/Documents if you have enabled HeathLink eDelivery.
  • Electronic triage continues to be rolled out in the South Island. Contact your local ERMS Service Desk if you have any specific questions about services and timelines for this rollout.

• Our service is moving. Who do I inform?

  Contact your local ERMS Service Desk.