Help & Support

General ERMS support?

New or updated snippet?

New or updated form?

New user request?

ERMS Online Guides


  • How can my practice gain access to ERMS?

  • When I launch ERMS I see an "ERMS error - Unable to connect to ERMS". What should I do?

  • I need to install my certificate. How do I do this?

  • Why or when do I need to install a digital certificate?

  • I sent a request by mistake. Can I remove this from the history in ERMS?

  • What do I do if a request has not been received?

  • Can I resend a request?

  • Why is a new GP/nurse not showing in ERMS?

  • Why can’t I paste my most recent consult notes?

  • Can I send the same request to more than one provider?

  • How do I find the right form in ERMS?

  • Can I check the triage outcome in ERMS?

  • Our service is moving. Who do I inform?