Logging in to ERMS

To improve security, modernise authentication, and support enhancements such as Multi‑Factor Authentication (MFA).

No. The upgrade only affects how you log in. Referral submission, receipt, and workflows will remain unchanged.

No. All existing data, referral history, and settings will remain intact.

Yes. Access remains the same — only the login method is changing.

Reminder: ERMS does not work overseas. 

As part of the Microsoft Entra upgrade, ERMS now uses a new login format to improve security. 

Your new ERMS Login ensures your account works with the upgraded authentication system.

No. After the upgrade, all users will log in using their organisations Microsoft Account or with an ERMS account.

• Pegasus Health or CDHB/WCDHB staff (Microsoft‑authenticated users): 
  You will continue to log in using your existing work Microsoft email address.
• All other ERMS users: 
  You will receive an email with your new ERMS Login ID and instructions for accessing ERMS via Microsoft Entra.  

• Check your spam or junk mail
• If you still can’t find it, contact the Pegasus Health Service Desk to confirm your account details.

• Pegasus Health or CDHB users:

  No. You will continue to use your organisation’s Microsoft password.

• All other ERMS users:

  Yes. Your old ERMS password will no longer work.

  You must reset your password using the Forgot my password option the first time you log in. 

If the email address associated with your ERMS account is no longer correct, contact the ERMS Support Team before continuing, so your details can be updated. 

• Microsoft‑authenticated users (Pegasus Health and CDHB/WCDHB Users):

  Reset your password using your organisation’s Microsoft password reset process. This resets your password for all your organisations access.

• Other ERMS users:

  You can reset your password directly from the Microsoft login screen. 

Yes. MFA will be required for all users after this upgrade. 
Instructions are available here to help you set this up

No. MFA setup is required; you’ll be prompted to set this up between your first and fifth login to ERMS. 

You can use most authenticator apps. The ones in our instructions are:

• Microsoft Authenticator, or
• Google Authenticator

Both are available from the Apple App Store (iPhone) or Google Play Store (Android). 

Yes. The first‑time password reset, and MFA setup should be completed in a web browser. 

Once setup is complete, you can return to accessing ERMS through your PMS as usual. 

Your session will remain active for a standard Microsoft Entra session period. 

You generally won’t need to log in again unless: 

• Your session times out due to inactivity
• Security policies require re‑authentication.

No. As long as your session remains active, you can submit multiple referrals without logging in again. 

For security reasons, Microsoft may require you to re‑authenticate on shared computers or new browser sessions.

Always ensure you sign out of ERMS and close the browser when finished. 

No. Your access, permissions, and roles within ERMS will remain exactly the same. 

Contact the Pegasus Health Service Desk and ask to speak with an ERMS technician.

Pegasus Health Service Desk 
Phone: 03 353 9990 (Option 1) 
Email: servicedesk@pegasus.health.nz